| Issue ID | 924680 |
| Internal NHTSA # | 10461782 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2005 |
| File date | 01/12/10 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE |
| Product type code | VEHICLE |
| Description of the problem | The liftgate struts were replaced under the recall in october 2008. Rear liftgate struts do not work now. The liftgate will not stay open. We have to hold it open while another person retrieves items from the rear cargo area. The struts began failing intermittently in the winter of 2010. I complained to my dealership, but the liftgate worked for them, so they would grease them. In the winter of 2011, liftgate struts quit working. The struts don't work in hot and cold climates. I've shown this to my dealership again this year and they referred me to toyota customer care. Customer care issued a case number and said they can't help me, but my dealership would contact me. I never was contacted and had to contact them myself. They refused to replace for free, but quoted me an outrageous amount. I haven't replaced the struts yet. I have 3 young children which could be seriously injured by the liftgate falling. It has already bumped my husband and i in the head. *jb |
| Vehicle Mileage at Failure | |
| Number of Occurences | 2 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ALTHA, FL |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 2 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |