| Issue ID | 629549 |
| Internal NHTSA # | 10190332 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2005 |
| File date | 21/04/07 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE |
| Product type code | VEHICLE |
| Description of the problem | Issue: structure:body:hatchback/liftgate. The back door of the sienna 2005 stopped functioning. After the door was lifted to the top it came down and tried to close the door. I was taking out things from the car and the door hit my head and back. It was going back upward, and when it got to the top it came down again while trying to close the door. This was very dangerous at the point that we stopped using this door. I had to have someone hold the door when i took out things from the trunk. I did the research on this issue and found out that toyota had issued a technical service bulletin (tsb) to replace back door struts and its brackets. This was a manufacturing defect. I took the car to the local dealer , toyota of huntington beach, and they would not replace it since the sienna had 37, 392 miles on it. By the time i took it to the dealer it was too late for the warranty, 36000 miles. They quoted $350 to repair it. I called toyota to report this problem and asked their help to fix it. They refused to give any assistance. The case that i opened with toyota was #200705091268. I requested that toyota took responsibility and fix the problem. This was a family car. None of my children were allowed to get too close to this back door anymore.*ak |
| Vehicle Mileage at Failure | 37392 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HUNTINGTON BEACH, CA |
| VIN pattern | 5TDBA22C85SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 15/03/05 |
| Was original owner? | N |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | |
| Drive train type | 4WD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |