| Issue ID | 652903 |
| Internal NHTSA # | 10209805 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2005 |
| File date | 24/11/07 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEV |
| Product type code | VEHICLE |
| Description of the problem | My 2005 sienna power hatch door would not hold during cold weather. When it is around 40f, the power hatch door would not stay at the top and would come back down. The dealer replaced the rear hatch struts but the problem remains. The dealer told me it is like that when the weather is cold and there is not much they can do. Here in idaho, there are about 4 months in a year that the weather is that cold. That means i cannot used the power hatch rear door 4 months out of a year. I am just wondering why would a customer pays extra for something that they cannot use 4 months out of a year. One of the reason i purchased the limited version was because of the power hatch door. If toyota takes the position that the power hatch door would not work when it is cold, toyota should disclose this to all potential customers. So people can make an informed decision before they make the purchase. |
| Vehicle Mileage at Failure | 20000 |
| Number of Occurences | 10 |
| Source of the issue | NHTSA WEB SITE |
| City and State | NAMPA, ID |
| VIN pattern | 5TDZA22C45SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 15/08/05 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | TOM SCOTT MOTORS |
| Dealer's telephone number | 208-455-2272 |
| Dealer's city | NAMPA |
| Dealer's state code | ID |
| Dealer's ZIP code | 83686 |