| Issue ID | 638852 |
| Internal NHTSA # | 10198419 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2005 |
| File date | 28/07/07 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEV |
| Product type code | VEHICLE |
| Description of the problem | Back door was opened using the remote key and then it suddenly closed by itself. Individual was hit by the door as it closed. Further inspection showed that the left side "strut" on the door was leaking. Called toyota customer support at 800-331-4331 and was given a reference #. Toyota also referred to tsb bo001-07. Brought vehicle to dealer and dealer would charge to fix since vehicle has 51k miles, although less than 2 years old. Dealer refused to acknowledge back door stays were defective although numerous consumers have complained, and there is a current nhtsa investigation (action #ea06020). |
| Vehicle Mileage at Failure | 51600 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LAGUNA NIGUEL, CA |
| VIN pattern | 5TDBA22C65SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | 0 |
| Date of purchase | 16/06/07 |
| Was original owner? | N |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | AUTO |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | POWER TOYOTA |
| Dealer's telephone number | 949-768-0688 |
| Dealer's city | IRVINE |
| Dealer's state code | CA |
| Dealer's ZIP code | 92618 |