| Description of the problem | 5 years ago, we needed a mini van and shopped toyota, honda, and mitsubishi. After some research, we chose a new toyota sienna for it's value, it's reliability, and it's strong rating from consumer reports. I have, in the past, driven one toyota to almost 200,000 miles with little repair, just regular maintenance! When the sienna was about 39 months old, we began to have some steering issues. Occasionally, it would be "stiff" to steer. It was still drivable and after taking it to a local mechanic, we were convinced we needed new tires, so purchased 4 new tires. The steering issue continued, however, and became worse and worse. We were perplexed because the sienna was a new car purchase, garaged year round, and was a toyota. When we received a recall notice about the spare tire recall, we took the sienna to haley's automall in farmville, va for repair and asked them to also replace the tailgate struts and investigate our steering issue. The mechanic there replaced the tailgate struts, told us it was under warranty, then removed the spare tire from under the vehicle since toyota admitted "the corrosion resistance of the spare tire carrier cable is insufficient when vehicles are operated in areas where a large amount of road salt is applied. In the worst case, the carrier cable may fail and the spare tire could become separated from the vehicle, a road hazard for following vehicles. ". He put the tire in the back of the mini van, and then told us our u-joint was corroded in our steering shaft from the steering column to the steering rack. The cost for repair was quoted at $1169. 00. Since the recall admittedly involved "insufficient corrosion resistance", which is exactly what also happened to our u-joint, causing further damage to the steering column and rack, we were certain toyota would also cover this repair, as clearly a new vehicle should not have corrosion of this magnitude after only 3 years of use! |