| Issue ID | 764110 |
| Internal NHTSA # | 10308126 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2005 |
| File date | 02/05/09 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | Driver's seat loose. I found a bolt (a shoulder bolt) on the floor of our 2005 toyota sienna. The car had approximately 48,000 miles on it at that time. The seat is loose and when the position is changed, forward or back, there is a grinding noise like the gears (it is electric seat) are not meshing. My concern is if i am in an accident the seat will come loose (as it movers around now) and i will take the force of the seat as well as my body if it comes loose. There is also the possibility that the seat will change position if there is an accident and i will not be restrained by the seatbelts properly because the seat shifted my position and in addition i will not get the full effect of the air bags and air curtains when they deploy. When i found the bolt i immediately took the car to the toyota dealership and was told there was nothing they could do because it is out of warranty. I had never mentioned warranty the service writer brought it up.. I spoke with toyota customer service after the dealership said there was nothing they could do and toyota said the same thing. They suggested i buy a $125 repair manual if i wanted to fix it myself. I asked if they would send me a copy of the page that pertains to the seat and they said they would try. (i was subsequently told by another person in toyota customer service that the person wrote that i had refused to buy the service manual. Apparently he just said he would look for the pages and e-mail them to me to get me off the line. His note certainly indicates he had no intention of helping me get copies of the pages from the repair manual. ) it is obvious there is either a design issue or flaw or the shoulder bolt was not assembled or torqued properly. Bolts do not simply fall out of their own accord. If this were not an important bolt toyota would certainly not have gone to the expense of installing a hardened shoulder bolt as opposed to a regular bolt that is much less expensive. |
| Vehicle Mileage at Failure | 48000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHANDLER, AZ |
| VIN pattern | 5TDZA23C85SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |