| Issue ID | 718155 |
| Internal NHTSA # | 10263630 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 30/11/08 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | We own a toyota sienna xle 2004. Back in november 2008, the driver sliding door cable snapped, making the door jam and unusable in "power" mode. Cable dangling out of its socket, we drove to our dealership to have it serviced. The repair came to over $1800!!! After researching this issue on the internet, i'm finding that many people are experiencing the same problem!! I'm thinking that it doesn't necessarily have to do with mileage but perhaps more with age of vehicle ie: 4-5ish years old. The cable, which drives the sliding door, is completely exposed to elements. (you'll find it within the groove located under the rear side windows) this cable is made of some kind of metal (steel? Who knows.) then coated with a black plastic/acrylic/rubber casing (such as an electrical wire). With time, the casing begins to dry and be brittle, causing it to crack and fall off the wire, leaving the wires completely vulnerable to getting wet, rust, freeze, etc, also rubbing extensively unprotected against the gears. Within a few months or even weeks, the metal cable wires snap thus getting caught in the mechanism. One thing leads to another and the whole cable snaps, making the door jam altogether. Per my own experience at the dealership, and subsequently reading and researching many blog sites, the only way to fix this issue is as follows: remove the entire door, remove and change the entire mechanism. Extremely costly, there's just no way around this. Asked if there was a way to simply change the cable, i was informed that the cable is part of the motor and that it is not a part that can be purchased or repaired separately. Now, we are faced with the problem of the second side which has snapped just a few day ago (only 3 months after the last one). We don't feel we should have to pay another 1800$ to have this fixed. We feel there are enough complaints about this that toyota should issue a fix. |
| Vehicle Mileage at Failure | 65000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | STERLING, VA |
| VIN pattern | 5TDZA22C44SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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