| Issue ID | 1645917 |
| Internal NHTSA # | 11310350 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 02/01/17 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | The dashboard on my mother's 2004 toyota sienna has become 1) cracked, 2)shiny, 3) sticky and with a 4) white, mildew-y growth along the edges. While the cracked sections are unsightly, the shine is what concerns me very much. The shine produces a glare on top of the dashboard that is dangerous when driving at night. The stickiness attracts dust, hair and other small particles and cannot be wiped off. The white powdery growth also raises a concern due to toxicity. I have complained to our local toyota dealer, as well as toyota headquarters at 800-331-4331, but have been told the recall time frame expired on 5/31/17 and there is nothing to be done. They say letters were sent, which my mother never received. The dashboard has progressively gotten worse in the last 3 years. Please refer to warranty enhancement program ze6 and pol14-11. |
| Vehicle Mileage at Failure | 100000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HIALEAH, FL |
| VIN pattern | 5TDZA23C74SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |