| Issue ID | 1274063 |
| Internal NHTSA # | 10853843 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 06/04/16 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I am currently having a problem with getting a repair on a recall you all investigated jun 03, 2008 campaign number 08v244000. After contacting a dealership for the repairs i was informed there was no recall and that they could only repair the recalls listed on their website. The corporate office was contacted next where i was told that the above mentioned recall wasn't a "recall" at all but a "customer safety protocol", and even though it had been issued in the past it was no longer available to me due to the original drive date being over 9-10 years ago by the original owner. There are service records indicating that the repair was made in 2009 under warranty. One of the documents listed on your site states that some of the repairs made under warranty may still need to be replaced. When i raise the rear hatch electronically the hatch will raise, pause, and then drop down part way and close the rest of the way without pushing the button to close it. If you are standing under it the door will drop down and hit you in the head. |
| Vehicle Mileage at Failure | 117000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BEEBE, AR |
| VIN pattern | 5TDZA22C64SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |