| Issue ID | 1216615 |
| Internal NHTSA # | 10761492 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 13/08/13 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Since 2010, the dashboard of our 2004 sienna has been experiencing cracks and splits due to an unknown quality issue. My concern is that in an event of a collision, these pieces will more easily come apart to become a fragmented projectiles and increase the probability of serious injury. Additionally, they may also impact the condition and operation of the passenger-side airbag. It is obvious this issue is the result of substandard quality in the dashboard material. The vehicle is parked in a garage almost all the time. When it's not in the garage, a custom made window screen is used that fits the window perfectly. Furthermore, the vehicle currently has about 42k original miles. I did some online research and found that many others were experiencing the same issue. I contacted toyota's usa headquarters (ca) on august 13, 2013 to request a repair (since the cost was >$1000). They told me i needed to take the car in at my expense to get it checked. If they were found to be at fault, they might help offset some of the cost; otherwise, i would have to pay for the inspection and any other repairs. We couldn't afford the repairs and didn't trust that toyota wouldn't force us to pay anyway. Approximately january 2015, we received a letter from toyota acknowledging the issue and stating that it would be addressed by the end of may 2015. I contacted them on june 1, 2015 and was told that the parts weren't available and to check back in a couple months. I contacted them again on september 4, and again was told that the parts weren't available and to contact them again in october. I contacted our local dealership and was told that i could save money by waiting for toyota to handle it, implying they could get the parts. This appears to be a safety issue that toyota is not addressing. I would like to have this issue fixed asap to ensure the safety of my family! |
| Vehicle Mileage at Failure | 35574 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MURFREESBORO, TN |
| VIN pattern | 5TDZA23C64SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |