| Issue ID | 1155412 |
| Internal NHTSA # | 10681384 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 05/08/14 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I am having problem with toyota motors sales, u. S. A., inc. Service. Toyota issued an important safety recall #a9e back in 2010 about a spare tire carrier cable. The remedy for it was applied to my car on 10/26/2010 at miller toyota in manassas, va. I thought it was over. In june 2014 i received another safety recall notice #e1s (interim notice) about the previous inadequate remedy procedure and i was told to return my vehicle back to the dealer for an additional inspection. I visited miller toyota in manassas, va on 08/05/2014 and they simply relocated the spare tire from under the floor area to the luggage compartment as a temporary solution until the new remedy will be available. It is february 2015 now. I am still driving my car with the stinky spare tire in the luggage compartment for six months. Beside the issue i have because of the technician mistake - he put the tire to the right side (should be on the left side per the instruction) and bent and stained the interior panel - i cannot use this compartment at all for luggage and can not stow the rear seats to make the car floor flat as i needed. I called toyota at 877-957-9847 three times (10/17/2014; 11/20/2014; 01/20/2015). I have a case #[xxx] for reference where they recorded my calls. Nobody whom i talk to during these calls knew when this remedy will be released for actions and what its status was at all. Nobody in toyota was care about my inconvenience during the driving. I notified the miller toyota manager about the panel damages right away but not sure he will remember what happened when i will appear for this new remedy completion. It is time for toyota to act with repair and it is time for more valuable compensate to my inconvenience than "just apologize". Please, help me to bring a responsible party to actions. Thanks. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 91222 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BRISTOW, VA |
| VIN pattern | 5TDZA23C14SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |