| Issue ID | 638719 |
| Internal NHTSA # | 10198324 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 02/05/04 |
| Component | TRAILER HITCHES |
| Product type code | VEHICLE |
| Description of the problem | Towing package/trailer hitch installed by toyota dealer consistently scrapes the road with and without a light load. When hauling a light load, load is approx one half of the stated towing capacity (3500 lbs). The hitch scraping the road causes difficulty when driving and multiple "collisions" between the hitch and the road. This problem has been reported to the local dealer (jay wolfe toyota) and corporate toyota (case # 2007-08020957). Even thought the problem is document on several forums, toyota has failed to provide air shocks or any other means to correct the problem. Am seriously concerned what will happen when i attempt to tow a pop-up camper that is twice the weight i am towing know, but still under the stated towing capacity. I have snapped on set of safety chains due to the chains getting smashed between the road and the hitch when it bottoms out. *jb |
| Vehicle Mileage at Failure | 2000 |
| Number of Occurences | 200 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOLT, MO |
| VIN pattern | 5TDZA23C04SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/02/04 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | JAY WOLFE TOYOTA |
| Dealer's telephone number | 816-454-8999 |
| Dealer's city | KANSAS CITY |
| Dealer's state code | MO |
| Dealer's ZIP code | 64153 |