| Issue ID | 783310 |
| Internal NHTSA # | 10324955 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 01/07/07 |
| Component | STRUCTURE |
| Product type code | VEHICLE |
| Description of the problem | I am the original owner of a 2004 toyota sienna. The dashboard is full of hairline cracks. They started on the sides near the a/c vents, traveling towards the center of the dash. First appeared in 2007. Now the dashboard is covered with cracks. Took it to the dealer and complained that it was a defect. Service dept didn't seem to want to deal with it. Finally they took pictures then said they would have to send the pictures off and they would get back to me, which they never did. Called the service dept and they dismissed me saying it was not covered. I don't think they ever sent the pictures in. The cracks get worse every week - longer, and new ones appear. This is clearly a defect. There were no events that took place to cause this, no crash, no fire. The automobile is well maintained. This is a manufacturer's defect. |
| Vehicle Mileage at Failure | 30000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | KENNER, LA |
| VIN pattern | 5TDZA23C24SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |