| Issue ID | 739529 |
| Internal NHTSA # | 10284406 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 15/09/09 |
| Component | STRUCTURE |
| Product type code | VEHICLE |
| Description of the problem | Family loaded in van to leave, pushed button on rear passenger automatic door to close it and made a weird noise then failed to close. Some how the automatic door cable caught in track of sliding door preventing door closure past half way. All efforts to close door failed. Luckily we were leaving home not returning home. Van had to be driven to shop with door wide open! Toyota dealer charged $450 to cut cable off and free door to close manually, or over $1600 to replace cable and motor that are apparently all one piece. There was absolutely no warning to this failure. It seems that if an automatic door part is going to fail, it should be designed to at least function in a manual state. Children cannot be driven around in a minivan with the door wide open. Toyota refused to acknowledge that this could be a problem. |
| Vehicle Mileage at Failure | 55123 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | RIVERTON, UT |
| VIN pattern | 5TDZA23C64SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |