| Issue ID | 734178 |
| Internal NHTSA # | 10279720 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 26/07/09 |
| Component | STRUCTURE |
| Product type code | VEHICLE |
| Description of the problem | Initial note: this is a dangerous defect. Toyota should be ordered to recall this vehicle to fix this problem. We have a 2004 sienna le, with about 70,000 miles on it. A few weeks ago, we noticed some difficulty with the passenger side power door. The problems began with the door not opening when we used the remote control or the button in the front of the car. The door seemed to function normally when pulling the handle, so we thought the problem was limited to the remote controls. When we were away at a camping trip from july 24 - 26, i noticed the problem had started to affect the handle as well. The door would hesitate, but would open normally if i pulled it a second time. When we returned home, after my family exited the vehicle, i tried to open the door to unload the car. It did not open, so i pulled the handle a second time. The door began to open. I then heard a "pop" as the rear side window, next to the third row of seats, shattered. There was a plastic strip lying on the driveway along with shattered glass. Shattered glass covered the interior as well. The door was hanging down slightly. The internal "wheels" for the door had come off their track; the internal cables were frayed. I could not close the door completely. We found numerous complaints about this door malfunctioning on 2004 siennas. We reported our problem to toyota, referring to the other complaints, but toyota has done nothing. We are thankful that our children were not in the car when this happened, as they could have been severely injured! We are also thankful that this did not happen while we were away on our camping trip, as we were at a remote location with no mechanics for many, many miles! |
| Vehicle Mileage at Failure | 70000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BAINBRIDGE ISLAND, WA |
| VIN pattern | 5TDZA23C84SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |