| Issue ID | 969629 |
| Internal NHTSA # | 10502740 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 08/03/13 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Upon pressing the open button on the remote for the passenger side sliding rear door, there was alot of grinding and screeching and the door only opened partially. Upon further investigation we realized the cable had snapped and the door got jammed half way open. After some considerable effort we were able to close the door manually but it was for the last time. The door is now stuck closed and is completely inoperable. This poses a safety issue as the only exit for rear passengers is now the drivers side rear door until it breaks as well. Research suggests we are just a few miles over and only months beyond the extended warranty service for this defect @ 120k or 9yrs, leaving us to absorb the entire 1500-1800$ cost associated with repair. |
| Vehicle Mileage at Failure | 120000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | INDEPENDENCE, MO |
| VIN pattern | 5TDZA22C84SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |