| Issue ID | 963555 |
| Internal NHTSA # | 10496844 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 03/02/13 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Our 2004 toyota sienna minivan was parked. I opened the passenger side rear sliding door remotely with the key fob. I instantly heard a popping/crunch noise, and heard it again when i closed the door. I discovered that the exterior cable that controls the sliding motion of the door had frayed and the plastic sheathing of the cable was gone. The toyota dealer (instantly familiar with the problem) advised that i would have to replace both the cable and the motor for a cost of $1300, and that there were no less costly options. This is a safety issue that should have been addressed by toyota long ago since it was clearly a design flaw... And their recent "extended warranty" excludes way too many vehicles. Edmunds. Com complaints specifically addressing this toyota sienna door issue began in 2006, and now there are 74 pages and 740 reports of damaged cars and kids at risk due to inability to open the door, cables snapping and parts hitting people in the face, people attempting to address the issue by simply removing the cable and operating the door manually only to find that the door gets stuck in the open position and will not close, and owners replacing the expensive cable/motor component at an exorbitant cost only to have the problem recur. Owners of these vehicles and their children are at risk. Please address this issue promptly. |
| Vehicle Mileage at Failure | 152000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | OAK HILL, VA |
| VIN pattern | 5TDZA23C24SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |