| Issue ID | 945784 |
| Internal NHTSA # | 10479903 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 16/07/09 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Even before 7-16-09, with the mileage on my 2004 toyota sienna around 59856, i could already begin to hear the now famous clicking noise in my driver's side door position latch. Clearly service reps must have heard the noise and known of the dangers of failing welds on the latch, and what might happen if it broke completely, such as uncontrolled full swing of the door into passing traffic or possible driver (myself) falling out of the vehicle into traffic. On every service trip to st. Augustine toyota since 2008, i have asked for a safety inspection for long trips, and no one has mentioned the worsening noise or potential problem with the door. In the absence of warnings from toyota, my safety was compromised, from 2009 when i began asking about the increasing noise, and as recently as march 2012, when the clicking became very annoying. At this point i learned that toyota would be happy to fix the problem for around $400-$500 since it was now after their 5 year and 100,000 mile warranty points. So toyota has the strategy of "say-nothing", "do-nothing", and "let the buyer beware", at the risk of possible death to loyal owners, and certain damage when the welds fail completely. What has happened to toyota? Are they that cynical about their customers? |
| Vehicle Mileage at Failure | 59856 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ST. AUGUSTINE, FL |
| VIN pattern | 5TDZA23C54SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |