| Issue ID | 887720 |
| Internal NHTSA # | 10430586 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 01/12/10 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | My 2004 toyota sienna has a defective driver's side door (the check strap inside the door broke off the wield); this causes the door to make loud popping and cracking noises when opened or shut, the door can freeze in certain positions and/or quickly open at end of sequence. Toyota knew of hundreds of such complaints, but did not do a recall. Instead they allegedly extended the warranty to 50,000 miles. I never received any information from toyota regarding the potential problem and it doesn't appear that toyota sent any owners such info. Regardless, the problem didn't surface in my vehicle until about 55,000 miles and or after 5 years from purchase. Toyota shops claim they have to replace the entire door at a cost of $2,500, and toyota will not cover the repair/replacement. Given the countless complaints from toyota sienna owners regarding the exact same problem, it is clear that this is a manufacturer's defect. I did nothing that would have caused the damage to the wield, and there was nothing i could have or should have done to prevent the wield from breaking. |
| Vehicle Mileage at Failure | 52000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LONG BEACH, CA |
| VIN pattern | 5TDZA23CX4SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |