| Issue ID | 855652 |
| Internal NHTSA # | 10398964 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 28/04/11 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Door check had been clicking - lubed it with lithium grease. Then window wouldn't go all the way down. Brought vehicle to dealer to be told the door check failed, bent the window track and needs to be repaired by re-welding another piece of metal to the door and door check to the tune of $500. When we inquired about the past safety issue of the door investigation and voluntary warranty extension of the door check, we were told the vehicle age and mileage passed the bulletin campaign that was in effect for 2004-2006 model years. I guess we were unaware that a safety issue such as sagging doors and doors falling off a vehicle would have limited time to fail. We have four children in the "family friendly van" on a regular basis. How long should one expect a door to provide safe containment of the occupants of a motor vehicle ?? Laws protect us by having auto makers provide replacement parts for so many years after production ends, but we set up a solution for a proven safety problem with a limited responsibilty time frame. I hate to think how many drivers or occupants will die if their vehichle door falls off while they are driving. Especially if they knew there had been a prior solution for those that had parts sooner rather than later. |
| Vehicle Mileage at Failure | 73000 |
| Number of Occurences | |
| Source of the issue | PORTABLE SAFETY COMPLAINT FORM (PDF) |
| City and State | HOLLEY, NY |
| VIN pattern | 5TDZA23C44SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | |
| Anti-lock brakes | |
| Cruise control | |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |