| Issue ID | 754917 |
| Internal NHTSA # | 10298651 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 04/01/10 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | 2004 sienna xle power sliding door fell off. The power sliding function has been a troublesome issue with this door for over 2 years but since it did not start to fail until just after the warranty period ended toyota insists that there is no issue for them to address. We having been using this door in manual opening mode with power assisted closing for 2 years. Last week the cable became snagged in the mechanism but the door still worked in full manual mode. 3 days ago my wife placed our daughter in the vehicle and went to close the door. When the door was nearly closed the top and center rollers came out of their tracks and the door fell off the vehicle in her hand. The sharp bottom edge of the door nearly hit her toes and could easily have severed the end of her foot. The bottom hinge bracket is now bent and the back corner of the door is damaged from striking the ground. Dealer quote for the repairs is over $4000. From reading various posts on the internet this would appear to be a common defect with this vehicle which i consider to be a serious safety issue. I count us fortunate that neither my wife nor my daughter were seriously injured by this occurrence. Had she not caught the door before it struck the vehicle beside her or swung inwards toward my daughter who was sitting right beside it, the situation could have been much worse. |
| Vehicle Mileage at Failure | 112000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CALGARY AB CANADA, 00 |
| VIN pattern | 5TDZA22C64SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |