| Issue ID | 730246 |
| Internal NHTSA # | 10276209 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 10/06/09 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | the power sliding driver-side door of our 2004 toyota sienna jammed open recently. Turning it to manual mode, we were finally able to close the door. Then it would only open about 10 inches wide with great force applied to it. There is no chance whatsoever my 10 year old daughter could open or close that door even in manual mode because she is simply not strong enough. In addition, the passenger-side power door would make a grinding noise as it would open and close. I took the van to the local toyota dealership who informed me it would be $1,700 to repair each door because it is out of warranty! Ironically, i mentioned a popping noise whenever the driver's door is open or closed. Turns out toyota has decided to fix that defect for free which is not nearly the safety issue of power sliding doors not functioning where small children need to open and close them. After browsing this issue on the web, it is clear toyota knows about this defect but has chosen to ignore it. I can only suspect because of the large amount of revenue their dealers obtain with each door repair. For safety reasons, i felt compelled to have both power sliding doors fixed. The dealer's final bill for this repair of both doors was $3,800 dollars... But they fixed the popping driver's door for free as part of some customer support program. There are hundreds of 2004 sienna sliding door complaints posted all over the web. So far, toyota has not taken any interest in or responsibility for this defect. This is my first toyota purchase ever and was based on supposed toyota quality. Now i see that is a joke and this will be my last toyota. I've been told i should have bought a honda and now i see why. |
| Vehicle Mileage at Failure | 72284 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HIGHLAND, UT |
| VIN pattern | 5TDBA22C64SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |