| Issue ID | 697438 |
| Internal NHTSA # | 10245823 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 17/10/08 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | The cable on the passenger side sliding rear door snapped, making it impossible to close the door. I had to drive my 5 year old home with the door stuck open, which is extremely unsafe, but there was no apparent alternative. After much wrestling with the door, we finally succeeded in getting it closed again, so at least we're now driving with it closed, but it's unusable even manually. Did some research and found that a tsb (el004-04) was issued in april of 2004 and production fixes were made, but the drivers of vehicles manufactured prior to the production fixes weren't even notified, and the tsb authorized repairs only to vehicles showing problems prior to 3 years/36,000 miles, despite the known design problem. Of course it's well out of warranty now and toyota customer service refuses to help in any way with a repair estimated around $2000. This is absurd for a known design problem that poses a substantial safety hazard. |
| Vehicle Mileage at Failure | 104000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CRAB ORCHARD, KY |
| VIN pattern | 5TDZA22C84SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |