| Issue ID | 679796 |
| Internal NHTSA # | 10231509 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 10/06/08 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | The right power sliding door on the 2004 toyota sienna le has jammed. The cable attached to the door is stuck in the door mechanism. The door was activated via the remote control on the day of the malfunction and it simply jammed open. The door wont close with this cable jammed into the gears. We had to drive home with the door in an open position. Toyota's dealers say that this is a known defect. When i brought the toyota technical service bulletin - power sliding door inoperative ? El004-04 document to their attention, they still refused to repair the problem because my vehicle is over the 36,000 miles tsb warranty, but since when does a defective part on safety of a door become limited to a mileage issue? They insisted that i pay a $120 fee to 'diagnose' the problem, but then state that the costs for repairs are at least $1800, as they know exactly what the problem is. I have contacted national toyota at 800-331-4331 and they say that there's nothing they can do to assist me. I have switched off the electronic controls of this door, but it still wont close all the way. It is a total safety hazard. |
| Vehicle Mileage at Failure | 37056 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BROOKLYN, NY |
| VIN pattern | 5TDZA23CX4SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |