| Issue ID | 1243173 |
| Internal NHTSA # | 10808013 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 01/12/15 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | The vehicle was parked in a shopping center parking lot. I had lifted the taligate with the power lifter. As my wife was bending into the cargo area to get tote bags, the door came down on her. She jumped aside. The door continued to come down. This happened again in the manual mode. We took the van to the dealer. They "verified customer's concern." because these struts have been the subject of a recall or extended warranty and because this is a safety issue, i contended that toyota should pay for the repair/replacement, although the warranty had expired. We did not go forward with the work. The dealer referred me to corporate, where i had already established a case. I have talked again with corporate. The case is under review. |
| Vehicle Mileage at Failure | 88880 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | TUCSON, AZ |
| VIN pattern | 5TDZA22C74SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |