| Issue ID | 1171733 |
| Internal NHTSA # | 10703008 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 02/04/12 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Driver side door's started making a popping noise around 2012, with only 60,095 miles on the vehicle. The door became unwieldy and did not "check" itself when opening and closing, which resulted in bruised legs, but no serious injuries (thus far). My local toyota dealer in puyallup, wa indicated it would cost $2000 to replace the door. I opted to have a weld performed on the door for $200 by a certified auto body repair shop. The weld held until just recently (circa 2/2015), and the issues resurfaced. Once again, the door is unwieldy and doesn't "check" itself when opening and closing, resulting in bruised legs and safety & property concerns. I did some internet research into this problem and, unbeknownst to me, toyota had offered a "warranty enhancement" for this issue. This is documented in toyota technical service bulletin tsbnv003-07. However, i never received any notification of this warranty enhancement from toyota. I am fastidious about processing & saving paperwork of this kind. We are the original owners of the vehicle and have not moved since the vehicle purchase date. Moreover, our toyota dealership failed to make mention of the warranty enhancement as well, when we asked for a quote to repair the problem. I called toyota corp today, and it is unwilling to extend the warranty enhancement any further to address this specific issue. It seems that we didn't use the car often enough for this defect to become manifest during the enhanced warranty period. Nor were we ever notified of the problem by toyota corp. The salient point here is... It doesn't seem right that a consumer is burdened with a costly repair for an admitted and obvious safety defect that is a potential source of injury to persons and property, as a consequence of "light vehicle use" and insufficient communication by toyota. |
| Vehicle Mileage at Failure | 60695 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PUYALLUP, WA |
| VIN pattern | 5TDZA22C64SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |