| Issue ID | 1137765 |
| Internal NHTSA # | 10662560 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 20/11/14 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | The power sliding door on our 2004 toyota sienna is faulty. It failed in the open position. My wife had to drive my kids plus neighbor kids home with the door stuck open. This is truly a safety concern. Now, only a strong adult can get the door open or closed. Also, the center hinge on the door is faulty and has ground away the paint and metal on the body right below the track the door uses to open. Apparently, toyota sort of recognized a problem with this (there have been many complaints about it) because they issued an extended warranty to cover this very problem. However, the warranty expired a year ago, and my door didn't fail until very recently. I called and they said there is nothing they can do. The warranty period is over. The problem with the warranty is that it puts the onus on the owner to recognize the problem (paint being rubbed off and then metal) or a major failure (the door being stuck open). Will it take a serious injury or some child falling to her or his death through the open side door before toyota acts responsibly and issues an actual recall? |
| Vehicle Mileage at Failure | 112000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PULLMAN, WA |
| VIN pattern | 5TDZA23C74SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |