| Issue ID | 1111903 |
| Internal NHTSA # | 10637257 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 18/09/14 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | The metal cord that is part of the automatic door mechanism frayed. This morning, the door would try to auto close but it got hung up and returned to full open position. We turned off the automatic door feature and attempted to manually close the sliding door. When my husband tried to close it manually, the rollers in the track hit the damaged part in the wire, the slide pushed out of the track breaking the window out that is positioned just in front of the track that the slide rolls in. The sliding door was hanging off the vehicle in a 45 degree angle and the driver side rear quarter window was shattered all over inside and outside of the van. My husband and i both got cuts on our hands from broken glass while we put the sliding door back on its track and covered the window opening to protect it from the weather. There is glass in my baby's car seat, stroller, and back seat where my older children normally sit. After i purchased the sienna i checked the reviews online and this frayed wire on the automatic doors seemed to be a recurring problem that toyota has known to be a defect but has not issued a recall for because no injuries have been reported. I was very thankful that my children weren't in the vehicle at the time that this all occurred because whoever was in the back seat as well as in the car seat near the slide door would have been hurt by the shattered glass. I called the local toyota dealership and i was told that this is not an issue they see often and all the reviews i read online were false. I was told i would have to bring it in to the dealership to assess the damages and repair it at my expense. We have no option but to leave the automatic door feature turned off and use the door manually now that my husband has been returned to its track. The glass will be replace at our expense on 9/19/14. |
| Vehicle Mileage at Failure | 148473 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MILTON, FL |
| VIN pattern | 5TDZA22CX4SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 2 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |