| Issue ID | 1090254 |
| Internal NHTSA # | 10615431 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 11/06/14 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | About a month ago, while trying to open the passenger side power sliding door on our 2004 sienna fwd xle, the cable snapped when the door was half way open, rending the door inoperable. Took us a great deal of effort to disentangle part of the broken cable clear of the exterior slider track. Fortunately after turning off the power slider switch under the dash, the door could be closed manually. We are out of luck as far as toyota warranty enhancement is concerned, even though our van has very low mileage for its age. Toyota refused to offer anything helpful when i contacted them, and a local dealer quoted me over three thousand dollar parts and labor for the repair! It is a serious safety issue! We were just lucky that the door could be closed manually after the cable broke, not subjecting my family to having to travel in a vehicle whose door became inoperable suddenly, due to a widely publicized, correctable defect of a major power component. Toyota can do more for its unlucky customers than feeding them unhelpful platitudes about such a costly component failure. |
| Vehicle Mileage at Failure | 93000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SHARON, MA |
| VIN pattern | 5TDZA22C94SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |