| Issue ID | 1080900 |
| Internal NHTSA # | 10606154 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 03/03/14 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | I have a 2004 toyota sienna le purchased used with a power sliding rear passenger door. In march of this year, 2014, the door starting making a grinding noise when opening and closing the door and needed assistance when closing. Within two days the door failed an would not open or close either electronically or manually. We were informed this was a motor failure and would cost $1,800 to $2,000 to repair. The three mechanics we asked all were aware of problem being the door motor and/or broken door cable. Not having use of the passenger door was a major problem and a real concern in case of an accident. After doing some research it became clear that this is a design flaw with the car that toyota ultimately issued an extended warranty of 9 years or 120,000 miles. Fortunately, i have been able to removed the cable and disassemble enough of the motor so that the door works manually. Given the critical need for a family passenger vehicle to have a working passenger side rear door this warranty should have been for the life of the vehicle. At the very least they should have offered the opportunity to make the door a manually operating door after the 9 years, 120,000 mile warranty extension. |
| Vehicle Mileage at Failure | 110522 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | NEWTON, MA |
| VIN pattern | 5TDZA23C74SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |