| Issue ID | 1048711 |
| Internal NHTSA # | 10573418 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 12/02/14 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | While i was climbing to the back of the car, (the car being parked, ever-so-slightly inclined to the back), the left back side-door shut close and trapped my right hand (which i was using for support to climb up), for about two minutes. I couldn't get it to open..! Under excrutiating pain, i tried unsuccessfully to open the door. Nothing worked. The retractable cable had popped out two years before, so the beeper didn't respond adequately. After many attempts i was finally able to get it to open. I believe i had already filed a complaint to the nhtsa about the the power-sliding door. The mechanical failure on my car's power sliding-door is the same as described by many disgruntled sienna owners, on various websites. Neither toyota usa, nor toyota puerto rico, has assumed responsibility. They've acted negligently. As i must've described in my previous complaint, they've obviously acknowledged a factory malfunction --inasmuch as they have conducted a recall campaign--. However, the campaign wasn't carried out responsibly. Despite their having my telephone number, email address and physical address, they failed to contact me. I found out by a third party (an auto-body shop). When i confronted the dealership, they said the campaign had expired. This situation is shameful. |
| Vehicle Mileage at Failure | 80000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN JUAN, PR |
| VIN pattern | 5TDZA22C34SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |