| Issue ID | 1016733 |
| Internal NHTSA # | 10547869 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 01/10/13 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Recently started hearing a popping noise when opening drivers side door. My husband, a mechanic, inspected door and noted the welding around the door check on the drivers side door is cracked 3/4 way around and needs to be repaired. Called the dealership where we purchased the van to get more info and was told that they have seen lots of toyota sienna vans with this problem. They stated there was a special service bulletin in 2007 but it was now expired and there wasn't anything they could do. Was advised to contact toyota customer service in torrance california. Was advised to get it fixed as the door check could break loose damaging my van, other vehicles and possible injuring someone. Called toyota customer service and was told there was a service bulletin regarding the faulty welding on the drivers door check, but that was expired. I stated i never received such a bulletin or i would have been made aware of this problem and would have tended to it. Was told they were not responsible if i got the bulletin or not. I asked what i had done wrong in the care and keeping of the vehicle. They answered nothing. I asked what i should have done different regarding the van's drivers side door and he answered ... Nothing. I took van to body shop and they can weld it for $650, but it will just crack out again. New door will be $2000+. I don't see how the consumer should eat the cost of toyota's faulty welding/manufacturing, when there are thousands of vehicles having this same exact problem. |
| Vehicle Mileage at Failure | 110000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | COUPEVILLE, WA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |