| Issue ID | 1003031 |
| Internal NHTSA # | 10535213 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 20/01/13 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | The cable for the power door on my 2004 toyota sienna has broken and i recently learned that toyota was aware of the problem with this part and was offering a customer support program to replace the defective power door mechanism. Unfortunately we did not receive the notice of the program from toyota and when i called to get information, i was told that even though my car only has 79,360 miles, i do not qualify for the program because my car is 10 years old. Specifically, my husband was told by the customer service supervisor that "toyota doesn't make exceptions". I'm very concerned that toyota has yet to issue a safety recall on this part as the door is jammed and no longer usable, putting passengers in the back seat at risk by not having a safe way to exit the vehicle on the passenger side. Toyota is aware of this safety issue and they are negligent by not issuing a replacement, regardless of the age of the car, especially on with such little mileage. Although i have yet to receive a copy of the secret service bulletin, despite requesting one from the customer service rep, i understand that the extension was issued 12 months or less from the date the 2004 would go out of the extended warranty. |
| Vehicle Mileage at Failure | 77000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ST. LOUIS, MO |
| VIN pattern | 5TDZA23C04SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |