| Issue ID | 829312 |
| Internal NHTSA # | 10367197 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 19/11/10 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE |
| Product type code | VEHICLE |
| Description of the problem | My wife parked our 2004 toyota sienna minivan and opened the rear liftgate from the console above the rearview mirror. She exited the vehicle and walked to the rear of the vehicle. As she turned to the open rear area the liftgate descended and struck her, causing her to fall to the ground and opening a gash in her scalp that bled profusely and required three staples to close. Our vehicle had been recalled to address this issue in 2008, but we have experienced similar intermittent and unpredictable instances since. Although a 2008 recall notice calls for the replacement of the struts that support the liftgate, and although our records show that our vehicle was serviced under that notice, our local toyota dealer declined to take any action, stating that their service department was unable to replicate the event and further stating that had they been able to replicate the event their next step would have been to try to determine the cause. These responses are inconsistent with the clear directions of the 2008 recall. Assuming that the servicing was carried out in 2008 under the 2008 notice, we do not know whether it was incorrectly performed, or whether the deterioration of the struts that led to the notice has continued with the replacement struts. |
| Vehicle Mileage at Failure | 109000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WEST LAKE HILLS, TX |
| VIN pattern | 5TDZA22C34SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |