| Issue ID | 708382 |
| Internal NHTSA # | 10255141 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 09/09/08 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE |
| Product type code | VEHICLE |
| Description of the problem | I received a recall notice regarding my 2004 toyota sienna van to have the rear liftgate support struts replaced. I was advised that there had been reports of failure resulting in potential injuries. I visited the dealer 9/08 and had the struts replaced. Following the replacement a problem developed. My liftgate is power operated and when i opened the liftgate it immediately reversed and closed repeatedly. I returned to the dealer on 10/20/08 and they replaced the struts again. The problem remained and on 11/3/08 the dealer insisted the motor had probably worn out and i had it replaced. The solution seemed to work until 1/09 when again the liftgate would go up and immediately back down. Worse yet, the safety feature would not work (if the liftgate meets resistance; like someone in the way). If the liftgate meets resistance it is supposed to reverse. On 1/13/09 an employee of a retailer was almost injured while loading merchandise into the vehicle. The liftgate would not reverse and i had to pull him away. I went back to the dealer and they explained they have had many complaints. They went on to explain that apparently cold weather is to blame resulting in the struts not functioning properly. The dealer went on to explain that toyota to date does not have a solution. I'm amazed, this is a potential hazard. |
| Vehicle Mileage at Failure | 45500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CINCINNATI, OH |
| VIN pattern | 5TDZA22C44SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |