| Issue ID | 656734 |
| Internal NHTSA # | 10212980 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 27/11/07 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE |
| Product type code | VEHICLE |
| Description of the problem | Tl*the contact owns a 2004 toyota sienna. While attempting to open the rear door with lift gage button the door opens a few inches and will not stay open, it closed with force and without warning. The struts have failed when attempting to manually hold the door in the upright position. The power cycles automatically engaged while attempting to manually lift the door. The dealer advised the contact to disconnect the battery then reconnect it to reset the computer; however, that did not correct the failure. The current and failure mileages were 29,000. Updated 01/17/08 *bf the consumer stated the defect is still affecting the vehicle to date. Updated 01/17/08 |
| Vehicle Mileage at Failure | 29000 |
| Number of Occurences | 15 |
| Source of the issue | HOTLINE VOQ |
| City and State | RETON, WA |
| VIN pattern | 5TDZA22C64SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 01/08/04 |
| Was original owner? | N |
| Anti-lock brakes | Y |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | BOB BRIDGE TOYOTA |
| Dealer's telephone number | 425-228-4700 |
| Dealer's city | RENTON |
| Dealer's state code | WA |
| Dealer's ZIP code |