| Issue ID | 652421 |
| Internal NHTSA # | 10209366 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 24/10/04 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEV |
| Product type code | VEHICLE |
| Description of the problem | The rear door of my 2004 sienna collapsed on me. The door was not touched and it just collapsed on me. I reported this event to my local toyota dealer. They said that i was out of warranty and had to pay out of pocket for the repairs. I then reported this failure to toyota usa who then referred me back to the local toyota dealer. The local dealer again informed me that i need to pay out of pocket for the repair. My vehicle was out of warranty by 1 month. The local dealer wanted approximately $200-$300 for the repair. Through the support of the online sierra owner's club, i found out that the strut on the back right support was broken. I ordered 2 struts from an autoparts dealer and repaired it myself in about 2 minutes for about $50. I installed 2 struts because i don't trust the toyota strut at all. |
| Vehicle Mileage at Failure | 29451 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BROOKLYN, NY |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | PLAZA TOYOTA |
| Dealer's telephone number | 718-253-8400 |
| Dealer's city | BROOKLYN |
| Dealer's state code | NY |
| Dealer's ZIP code | 11210 |