| Issue ID | 635330 |
| Internal NHTSA # | 10195406 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 27/06/07 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEV |
| Product type code | VEHICLE |
| Description of the problem | Tl*the contact owns a 2004 toyota sienna. While attempting to open the rear liftgate, the contact noticed that the struts had failed. As a result of the failure, the liftgate became very heavy and difficult to open. The contact took the vehicle to the dealer and was told that he had to replace both door struts. The current and failure mileages were 72,000. |
| Vehicle Mileage at Failure | 72000 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | UNIVERSAL CITY, TX |
| VIN pattern | 5TDZA23C54SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 11/09/04 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | UNIVERSAL TOYOTA |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |