| Issue ID | 631944 |
| Internal NHTSA # | 10192283 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 31/05/07 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEV |
| Product type code | VEHICLE |
| Description of the problem | During this winter (2006-2007) we noticed that the rear tailgate on our 2004 toyota sienna (purchased in aug 2004) wouldn't open up all the way. We thought this to be the cold temperatures. However, this week, the rear liftgate failed all together. The struts that keep the gate up have ceased to operate. My wife was able to lift the gate, but it came down and slammed shut to her surprise. Pretty scary since we have a 3 year old who's seat is the back and likes to enter through the tailgate. The right strut (looking at the tailgate) seems to have leaked and has left a film on some of the plastic molding for the rear taillight. My wife contacted our local toyota dealer, whom we have worked with before, and was given an estimate to have the struts replaced (about $411-$435). She was told that the have seen this problem on other siennas of the same year. I have called toyota and was basically told that they would open a case with the dealer to what can be done to help me out. I am currently waiting for the call from the dealer. |
| Vehicle Mileage at Failure | 52900 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | KALKASKA, MI |
| VIN pattern | 5TDZA23C14SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 02/08/04 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | SWAFFERS |
| Dealer's telephone number | |
| Dealer's city | CADILLAC |
| Dealer's state code | MI |
| Dealer's ZIP code |