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2004 Toyota SIENNA Structure Body Hatchback Liftgate Support Dev Problems, Complaints and Defects

Issue ID	615922
Internal NHTSA #	10178873
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	SIENNA
Model Year	2004
File date	22/12/05
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEV
Product type code	VEHICLE
Description of the problem	I own a 2004 toyota sienna, purchased new, from the palmer's airport toyota in mobile, al. In late 05, the back hatch lift struts started failing. First it opened sluggishly, and proceeded to shut spontaneously. These following are the 5 incidents occurring between dec. 05 - jan. 07: hatch came down on husband's head; hatch completely closed on my 9 year old son's hand; hatch struck me in the back of head and neck; came down on my father's head; and struck my brother across brow. My husband has notified the dealership of the problem. Husband filed report with toyota us hq. However, we don't feel toyota has taken this seriously. We followed up w/toyota on getting the parts replaced as they have decided this isn't "important" enough to issue a recall. (we researched many similar cases on the internet). We were told these parts were so "new" no one would have them but toyota. The cost will be $400+ for parts. As a family with an autistic child, we are forced to take money designated for his necessary medical bills to pay for this repair to prevent serious injury! The lifts failure has made it difficult for anyone to open. The door is unpredictable, so as a precaution, i have to get my autistic son to stand in the opening while i load my groceries! I have to do it quickly, because the door is so heavy his arms get tired. If he is not with me than i have to use a 5 ft. Wooden pole, that i carry with me for this issue, to prop open the door. Soon, i will have to load my packages through the passenger doors, forgetting all about the back 3 seats, and cargo area that i paid for. I hope someone will turn up the heat on toyota to issue a necessary recall on these hatch struts. I don't feel that i should pay for a commonly occurring vehicle defect that people nationwide are dealing with! I hope it doesn't take the death of an innocent toddler before someone intervenes with a timely recall! Thank you for your attention to this matter! *nm
Vehicle Mileage at Failure	37000
Number of Occurences	10
Source of the issue	NHTSA WEB SITE
City and State	SARALAND, AL
VIN pattern	5TDZA23C84SXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	5
No. of fatalities
Date of purchase	15/12/04
Was original owner?	Y
Anti-lock brakes	Y
Cruise control	Y
Number of cylinders	6
Drive train type	FWD
Transmission type	AUTO
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name	PALMER'S TOYOTA SUPERSTORE
Dealer's telephone number	251-639-0800
Dealer's city	MOBILE
Dealer's state code	AL
Dealer's ZIP code	36695

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

TMBEM65J6C3133489 WAUZZZ8E33A105709 KNAF24161L5887773 2T1KU4EE9AC353420 VXKUSHNS0RW032751 VR3KBDGH8TS057592 WBADD62080BV77219 WP0ZZZ991TS274433 VF7SXHNZTJT627514 WDD2073471F178180 VF32DNFUR41827752 W1K6G7GB8MA033467

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2004 Toyota SIENNA Structure Body Hatchback Liftgate Support Dev Problems, Complaints and Defects, Recalls and Failures

2004 Toyota SIENNA Structure Body Hatchback Liftgate Support Dev Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?