| Issue ID | 597061 |
| Internal NHTSA # | 10164153 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 15/07/06 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEV |
| Product type code | VEHICLE |
| Description of the problem | July 15, 2006 noted that rear hatch would not rise when commanded nor would it stay up when opened manually. Took to authorized dealer shop and was told that both rear hatch stays (struts) had leaks and would need to be replaced. Quote was 430$+ for repair. Vehicle is less than 36 months old, but has more than 36,000 miles. Found sienna owners website on internet which directed me to toyota technical service bulletin #bo003-4. Identifies this part as a known design deficiency. *jb |
| Vehicle Mileage at Failure | 45000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MCKINLEYVILLE, CA |
| VIN pattern | 5TDZA22C14SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 28/11/03 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | LITHIA TOYOTA |
| Dealer's telephone number | |
| Dealer's city | MEDFORD |
| Dealer's state code | OR |
| Dealer's ZIP code |