| Issue ID | 663704 |
| Internal NHTSA # | 10218549 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 10/02/08 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND A |
| Product type code | VEHICLE |
| Description of the problem | 1. Events leading up to the failure: pressing either button (in the main cabin or on the key fob) top open the power rear lift gate 2. Failure and its consequences: upon reaching the fully opened position (or very close to?), the power rear lift gate reverses and automatically closes on the operator without user intervention. Since it's common to proceed to extract contents from the rear of the vehicle after opening the rear lift gate, injury ensues due to the powered closing of the rear lift gate on your head/arm/should/child. This has caused numerous minor injuries due to the significant force required to prevent the door from closing on the operator 3. The dealer has now replaced the rear lift gate struts twice and it's currently being worked on for a third time after a complaint to toyota corporate. The failures still continue and the dealer has said they have no clue how to fix the problem (during the second replacement of the rear lift gate struts). |
| Vehicle Mileage at Failure | 28000 |
| Number of Occurences | 40 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN MARCOS, CA |
| VIN pattern | 5TDZA22C44SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 3 |
| No. of fatalities | 0 |
| Date of purchase | 15/07/04 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | TOYOTA OF ESCONDIDO |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |