| Issue ID | 659948 |
| Internal NHTSA # | 10215500 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 11/12/07 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND A |
| Product type code | VEHICLE |
| Description of the problem | The lift supports on the rear lift gate of our 2004 toyota sienna has failed again during the middle of december 2007. The rear lift gate struck my wife on her head/shoulder but luckily did not cause her serious injury when it failed to remain open. We had the same problem in november 2005. At that time the repair/replacement was covered by warranty. This time, being that the mileage is now plus 46000, we thought that the extended "bumper to bumper" warranty offered by the auto dealer would cover the replacement again but was informed that the warranty did not covered struts, shocks etc. We purchased the vehicle new in august of 2004 and in november of 2005 the supports failed. After being replaced they failed again in december of 2007. The vehicle is used by my wife for transportation to and from work and other normal usage. Obviously something is wrong with the design of the supports. |
| Vehicle Mileage at Failure | 46000 |
| Number of Occurences | 2 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WAHIAWA, HI |
| VIN pattern | 5TDZA23C64SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | SERVICE MOTORS |
| Dealer's telephone number | 808 564-1750 |
| Dealer's city | WAHIAWA |
| Dealer's state code | HI |
| Dealer's ZIP code | 96786 |