| Issue ID | 643085 |
| Internal NHTSA # | 10201963 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 18/08/07 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND A |
| Product type code | VEHICLE |
| Description of the problem | I have a 2004 toyota sienna xle with power liftgate. Last month one of the two supporting strut is failing and i heard a leaking sound, then the door just automatically powering closing on me without my operation. I use a lot of strength to fight it back, almost hurt me. This is a serious safety problem with the defected strut. After this incident, the liftgate can power open it but not all the way, and very easily fall down to close with just a little touch of the pinky finger strength. I did some research and found out that toyota didn't recall for this safety issue with the defected strut, they only issue a technical service bulletin bo001-07 to address it. Since my warranty just expired on april 07, i might not be able to replace it under warranty. For me, this is a very serious safety problem that it might result injury if a child is under the powered liftgate with this defected strut when it unexpected closing down with power lift. Please investigate this safety issue. Thank you! Updated 01-16-08. *kb updated *jb |
| Vehicle Mileage at Failure | 25600 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | FREMONT, CA |
| VIN pattern | 5TDZA22C74SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 26/04/04 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | FREMONT TOYOTA |
| Dealer's telephone number | 510-252-5100 |
| Dealer's city | FREMONT |
| Dealer's state code | CA |
| Dealer's ZIP code | 94538 |