| Issue ID | 637053 |
| Internal NHTSA # | 10196872 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 27/12/06 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND A |
| Product type code | VEHICLE |
| Description of the problem | I have a toyota sienna 2004 xle. In late december 2006, we started having problems with the power rear door closing once opened. I just researched and learned of case ea06020 of the investigation into this problem. The door is completely non-functioning, sometimes closing slowly and sometimes slamming with such force we were afraid it would take off an arm or leg. The door came slamming down on our son's leg who luckily had a ski boot on which protected him from his foot being severely damaged. Toyota says it needs new struts and will not pay to correct the problem. After my research it seems that even the new struts they are installing do not work. We have not had the struts replaced - we just don't use the door unless we have an adult to physically hold it open. We did see fluid leak from the struts when the problem started in december 2006. We are hoping toyota will have to recall this serious problem and fix it correctly. *jb |
| Vehicle Mileage at Failure | 68000 |
| Number of Occurences | 100 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MOUNT PLEASANT, SC |
| VIN pattern | 5TDZA22C24SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 2 |
| No. of fatalities | |
| Date of purchase | 07/07/04 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |