| Issue ID | 647065 |
| Internal NHTSA # | 10205194 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 08/10/07 |
| Component | STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS |
| Product type code | VEHICLE |
| Description of the problem | We own a 2004 toyota sienna. It has 41,789 miles. At approximately 41,000 miles my drives side door started making a popping sound when opening and closing the door. It sounds as if it is catching on something when the door is opened and closed. I had taken the van in to the dealership in december 2005 because it was making a horrible grinding squeaking sound when the door was opened and closed. The dealer lubed and adjusted the hinges at that time. Now 2 years later, i was told by the dealership that the whole door has to be replaced at the cost of over $3,000. 00 and since i am outside of my warranty it is my responsibility. The man at the dealership said "this is a common problem, we see it on these siennas all the time". If this is the case why isn't toyota doing a recall on the door weld/hinge. Toyota is aware of the problem because they sent out a technical service bulletin with the vin numbers of the vehicles that it affects, but only to fix it if the car is under 36,000 miles or 3 years. The service bulletin is for siennas year 04 - 06. I would be very surprised if there are still 04 out there that are still under the 36,000 mile warranty. This vehicle has already had 4 recalls, why aren't they recalling the door? *jb |
| Vehicle Mileage at Failure | 41000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN DIMAS, CA |
| VIN pattern | 5TDZA23C24SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | MAN |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | CROWN TOYOTA ONTARIO |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |