| Issue ID | 992203 |
| Internal NHTSA # | 10522866 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 01/07/13 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | Passenger side power sliding door cable broke making the door inoperable. The van cannot be exited on the passenger side. Repair involves motor and cable replacement costing $1720. Toyota extended the warranty to 9 years from purchase and 120,000 miles thereby acknowledging their issue to a faulty part. They wouldn't replace it until it failed. The car was garaged its entire 9 years and therefore it took 127,550 miles to fail. Even though i am within the 9 years of purchase by 4 weeks, toyota won't honor the warranty extension due to being beyond 120,000 miles. I will have to pay this high cost to replace a door motor out of my own pocket. I will never buy a toyota again. This cable should never fail and is a faulty product which they have acknowledged. |
| Vehicle Mileage at Failure | 127550 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SACO, ME |
| VIN pattern | 5TDBA23C44SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |