| Issue ID | 978382 |
| Internal NHTSA # | 10510426 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 02/05/13 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | My wife was shopping with my 3 year old daughter and dog and couldn't get the drivers side auto sliding door to shut. I arrived and noticed the cable sheathing was frayed approximately 6 inches in from the pulley system. The door would auto slide until this frayed part hit the pulley, seize and return open. I manually tried pulling the door shut thinking i could get the frayed part through the pulley, but i guess the tolerances were too tight and it wouldn't allow closure. The local toyota dealership told me to cut the cable so i cut the tensioner cable portion behind the door to allow it to close. After dropping off at the toyota, they demanded a $1000 upfront fee from my wife for a new motor. I am trying to get them to cancel the motor purchase since the motor still works, but haven't gotten through yet. The locking mechanism still works (after i cut the cable and was able to shut the door). With the number of complaints, nhtsa needs to bring this up to toyota and make a recall. |
| Vehicle Mileage at Failure | 94000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PAPILLION, NE |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |