| Issue ID | 956799 |
| Internal NHTSA # | 10490301 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 24/08/12 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | The cables on both the left and right side automated sliding passenger doors have snapped within a 4 months of one another (right side on 8/24 and the left side on 12/26) and now i am unable to open either door. The doors will not operate even manually so the only way for a passenger to get in our out of the car is through the rear lift tailgate or the front doors of the vehicle. This is not acceptable in the case of an emergency or accident. Toyota extended the warranty on these components to 120k miles but this was announced after my vehicle passed that mileage. Toyota is charging customers to allow the doors to be operated manually even with this being a clear safety issue. Toyota needs to recall these vehicles for this condition based on the safety issues this creates for passengers. Toyota service bulletin number (sb-0280-10) date of bulletin : oct 04, 2010 nhtsa item number : 10036906 component : structure:body:door summary : toyota: some vehicles may exhibit a condition where one or both sliding doors do not open or close smoothly. Inspect the sliding door lock assemblies and replace the affected components as needed, according to the listed instructions. *pe |
| Vehicle Mileage at Failure | 125000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CINCINNATI, OH |
| VIN pattern | 5TDZA22C55SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |