| Issue ID | 952965 |
| Internal NHTSA # | 10486377 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 10/01/11 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | One rear sliding door comes open after latching (once when the sienna had started moving) and can only be securely closed by an adult standing outside of the door, pushing when it latches and quickly hitting the power locks. The opposite rear sliding door: after it fully opens, it "bounces back" and begins to close again. A child cannot stop it; an adult must stand there and use full force to stop it from closing. There has been more than one incident where a child was nearly caught by the closing door and only missed injury when his mother simultaneously pushed him back into the vehicle and put herself between the moving door and the body of the sienna. Originally this was happening intermittently but is now nearly constant. Originally toyota denied knowledge of an issue, and then sent a "toyota cares" warranty enhancement notice for 04-07 siennas with this issue. Broadway toyota required that we pay for an hour of labor ($95) to check out the problem, and says that it isn't covered on one side because it is a different part than what is covered (although the problem is the same) and on the other unless we have cosmetic damage repaired first, and then perhaps not the other side either. So they made money and did nothing and we still have a dangerous vehicle. Updated 03/12/13 |
| Vehicle Mileage at Failure | 70000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HUSUM, WA |
| VIN pattern | 5TDBA22CX4SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | BROADWAY TOYOTA |
| Dealer's telephone number | |
| Dealer's city | EDISON |
| Dealer's state code | WA |
| Dealer's ZIP code | 98232 |